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Last updated: 28 September 2026
School Atlas is operated by Stephen Spence (sole trader), 182 Heythorp Street, London, SW18 5BU, United Kingdom. Email: support@schoolatlas.co.uk. This policy applies to all paid subscriptions purchased through our website.
Pro starts when you ask for it to. Before you pay, we ask whether you want Pro to start straight away. The box is not ticked for you, and you cannot pay until you tick it. By ticking it you ask us to start Pro at once, and you confirm you understand that you then lose the 14-day right to change your mind and get a full refund (your right to cancel under regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). We record when you ticked the box, and your confirmation email repeats it.
You can still cancel any time. Cancelling stops your subscription renewing. Pro stays on until the end of the period you’ve paid for, and you won’t be charged again.
If the law treats Pro as a service. If the law treats Pro as a service rather than digital content, you can still cancel in the first 14 days and pay only for the days you used. To do that, email support@schoolatlas.co.uk within 14 days of buying, with the subject line “Cancel — 14 days”, and we refund what you paid less the days you used (regulation 36).
Where the data isn’t there. If Pro doesn’t have the data we describe for your school, email us and we’ll put it right or refund you.
Refunds are made when you ask. We do not refund automatically, and cancelling on its own does not refund the period you are in. To ask for a refund, email support@schoolatlas.co.uk from the address on your account.
If you bought Pro before 28 September 2026, the refund terms you bought under still apply to that purchase. The same is true of any purchase whose confirmation email does not say that you asked for Pro to start straight away. Those terms are:
Nothing on this page changed for school plans. Where a school plan starts with a free trial, you can cancel before the trial ends without charge, and the terms in “Pro Bought Before 28 September 2026” apply to school plans.
Refunds go back to the card you paid with, through Stripe, with no fee. Where the law gives you a refund, we pay it within 14 days of hearing from you (regulation 34); other refunds are usually made within 5 business days. Depending on your bank, a refund can take a further 5–10 business days to appear on your statement.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 (including the right to services performed with reasonable care and skill, and the right to a refund, repeat performance or price reduction where services are not as described) or other applicable UK consumer protection legislation. Where any part of this policy conflicts with your mandatory statutory rights, your statutory rights prevail.
We may consider refund requests in other exceptional circumstances, such as:
These are assessed on a case-by-case basis at our discretion.
School Atlas offers a free tier with core features at no cost. No payment information is required to use the free tier, and there is nothing to refund.
For refund requests or billing queries, contact us at support@schoolatlas.co.uk.
For full terms governing your use of School Atlas, see our Terms of Service.